Introduction
By using the Malek mobile app or the website www.malekmarkets.com, you agree to these Terms and Conditions. These terms explain how you can use our app, website, products, and services.
These Terms and Conditions describe the rights and responsibilities of both you (the customer) and Pinnacle Investment Company, the owner and operator of the Malek platform.
1. Definitions
Service Provider: Pinnacle Investment Company, registered in Jeddah, Kingdom of Saudi Arabia, under Commercial Registration No. 7054099077. Referred to as "Malek", "we", "us", or "our".
Customer: Any person who uses the Malek app or website to purchase products or use our services.
Service: Displaying products, receiving customer orders, preparing them, and arranging delivery.
Delivery: Delivering products to the address selected by the customer.
Application: The Malek mobile application.
Website: www.malekmarkets.com.
Products: Food, groceries, and related items available through the app or website.
2. About Malek
Malek is an online shopping platform where customers can order groceries and food products through the app or website and have them delivered.
These Terms and Conditions are governed by the laws of the Kingdom of Saudi Arabia.
3. Account Registration and Security
When creating an account, you agree to:
- Provide accurate and up-to-date information.
- Keep your username, password, and verification codes confidential.
- Be responsible for any activity on your account.
You are responsible for keeping your account secure. Please notify Malek immediately if you believe your account has been accessed without permission.
4. Personal Information
We collect personal information only when you use our app, website, or services. This may include your name, email address, phone number, delivery address, location (when enabled), payment information, order history, and customer support communications.
We use this information to:
- Process and deliver your orders.
- Create and manage your account.
- Send service updates and promotional offers (where allowed).
- Improve delivery performance and customer experience.
- Process payments.
- Comply with legal requirements.
We respect your privacy. We do not sell your personal information and only share it when necessary to provide our services or comply with legal obligations.
5. How the Service Works
- Products are displayed through the app and website.
- You select and place an order.
- You choose a payment method.
- We prepare your order and deliver it to your chosen location.
6. Payments
Orders are processed after payment confirmation or selection of an available payment method.
You may be asked to provide payment information such as your name, address, and payment details.
Some payment methods are provided by third-party payment providers. Their own terms, fees, and conditions may apply.
We do not store your complete payment card information.
Product prices may include VAT and any other applicable taxes or fees required by Saudi law.
7. Returns and Refunds
Because we sell food and grocery products, returns and exchanges may be limited.
If you receive damaged, expired, incorrect, or poor-quality products, please contact our support team through the official support channels.
After reviewing your request, we may offer a replacement, refund, wallet credit, or another suitable solution according to our policy and applicable laws.
8. Acceptable Use
Malek may suspend or block access to the app if we detect fraud, misuse, violations of these Terms, or any activity that may harm our platform, customers, or partners.
9. Changes to the Service
We may update our app, website, services, or these Terms and Conditions at any time.
Please review these Terms regularly. Continued use of our services after changes means you accept the updated Terms.
10. Indemnification
You agree to compensate and protect Malek, Pinnacle Investment Company, and its employees and partners from claims or losses caused by your misuse of the service or violation of these Terms or applicable laws.
11. Communications
We may contact you through email, SMS, phone calls, app notifications, or website notifications regarding your account, orders, or our services.
Support Contact:
Email: [email protected]
Phone: [Support Phone]
12. Intellectual Property
All trademarks, logos, software, designs, content, and other intellectual property on the Malek platform belong to their respective owners.
You may not copy, modify, distribute, publish, or use our content without written permission.
13. Limitation of Liability
We provide our services on an "as available" basis.
To the maximum extent permitted by law, Malek is not responsible for indirect or consequential losses, including loss of profits, business interruption, or data loss resulting from the use of our services.
14. Severability
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
15. Assignment
Malek may transfer its rights or obligations under these Terms to another company or legal entity where permitted by law.
16. Governing Law
These Terms are governed by the laws of the Kingdom of Saudi Arabia.
Any disputes will be handled by the competent courts in Jeddah, Saudi Arabia, unless applicable law states otherwise.
17. Contact Us
If you have any questions about these Terms or our services, please contact us.
Company: Pinnacle Investment Company
Commercial Registration No.: 7054099077
City: Jeddah, Kingdom of Saudi Arabia
Website: www.malekmarkets.com
Application: Malek
Email: [email protected]
Phone: